Yes. We are dedicated to providing the best care and service to our patients and understanding your financial responsibility is an essential element of quality care and treatment.
It is important that you understand your insurance plan coverage and what, if any, financial responsibilities you may have before/after having this procedure. Please contact your insurance company and inform them that you plan on having a procedure at Alfa Surgery Center, an Outpatient Ambulatory Endoscopy Center . Some important questions to ask:
It is
strongly advised for you to contact your Insurance Company and inquire about the benefits you are entitled to for the prescribed procedure.
Please understand that a "covered benefit" does not mean that the insurance company will be paying the full price of the procedure. In the event a plan considers a service "non-covered" the patient will be responsible for the entire charge.
When you arrive at Alfa Surgery Center in Chula Vista, we will ask to make copies of your insurance cards, please bring both your primary and secondary cards. This is important to keep a copy in our facility chart and we also forward the information along with any biopsies to expedite the billing at outside laboratories. We will be collecting your co-pay/deductible prior to your procedure. As a courtesy, the remainder will be billed to your insurance company. Please be aware that you will be responsible for any balance after the insurance company has paid
We will make every attempt to collect from your insurance company, however, if we do not receive payment after 3 billings, you will receive a statement and you must notify your insurance company directly.
Self-pay patients are welcome at our center; please make arrangements with your physician prior to the exam regarding an agreed price for your procedure. You must inform our staff immediately upon arrival about your self-pay status and present payment prior to your procedure.
If you decide to present our office with your insurance card instead of the self-pay payment, this agreed price would be void.
Please contact our billing office if you have further questions. Their phone number is
619-425-2737. Please call Monday thru Friday, 8:00 am-4:30 pm. They are closed on weekends and major holidays.
Alfa Surgery Center is closely monitoring and following the health and safety guidance established by national and local agencies such as the Centers for Disease Control and Prevention and the California Department of Public Health which define the protocols and practices for our facility.